Careers

NOTE: This will be an in-person position at our Moorestown, NJ office location.

Coastal Source strives to create the most durable and high-performance outdoor lighting products and audio systems on the market. We are proud of the products we have created and our team that stands behind them. But more importantly, we are working to build a world-class service experience for our customers that extends beyond the superior visual and auditory ingenuity of our products.

We are looking for a Sales Training & Development Specialist who will be responsible for the design, development, planning, implementation, and delivery of sales training programs that enhance the skills and knowledge of the company’s products (including new products preparing for launch) and services of the sales professionals within the organization. The primary goal for the Sales Training & Development Specialist is to improve sales performance and drive revenue growth and product recognition.

Reporting directly to the Director of Product Management, the Sales Training & Development Specialist will collaborate with functional teams to assess ongoing and future training and development needs, and the effectiveness of established programs or training content.  Additionally, the Sales Training & Development Specialist will ensure that training resources and delivery methods are kept up to date and effective, and that sales training project/milestones/goals are met and adhering to approved budgets. 

About You

With proven expertise in creating and delivering top-tier sales training programs, you specialize in designing curriculums that engage, educate, and empower. Your experience spans everything from mastering the full training cycle to leading dynamic training events. You bring an advanced understanding of sales methodologies and techniques to the table, seamlessly blending that with a strong grasp of complex technical systems. Whether it’s presenting to a packed room or capturing attention through online learning platforms, your excellent communication and presentation skills ensure every message lands with impact. With a knack for instructional design, you craft training programs that not only fit within budget and timelines but also make the most of modern tools. You pair these creative strengths with sharp analytical skills, digging into training data to measure outcomes and continuously improve. And with strong project management skills, you excel at juggling multiple projects in high-pressure environments while ensuring the end results are nothing short of exceptional.

Key Qualifications

• Bachelor’s degree in business, education, or related field.
• 5+ years of proven experience in designing multiple sales training curriculum and leading training events in a corporate selling setting and the ability to master the full training cycle.
• Advanced understanding of sales methodologies and techniques.
• Strong understanding of complex technical systems.
• Excellent presentation and communication skills – the ability to clearly present information, engage trainees and facilitate discussions.
• Instructional Design Expertise – ability to plan, organize, and execute training programs within timelines and budget constraints using traditional and modern training methods, tools and techniques.
• Technical Proficiency – slideshows, videography, creating e-learning platforms, blogs, learning management systems and other training tools.
• Analytical Skills – ability to analyze training data to measure impact and identify areas for improvement.
• Project Management – strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in the lighting and audio industry a plus.
• Ability to build strong relationships with cross-functional teams.
• Extensive knowledge of the function and department processes.

Responsibilities

• Needs Analysis & Program Design: Conduct training needs assessments through surveys, interviews, consultations, and partnering and collaborating with different departments to understand training requirements to ensure alignment with business goals.
• Curriculum Development: Design and develop comprehensive, high quality training materials, presentations, handouts, online modules, etc. aligned with training needs.
• Instructional Delivery: Facilitate training sessions using various delivery methods like group instruction, e-learning platforms, simulations, hands-on exercises, etc.
• Evaluation: Assess the effectiveness of the training programs through post-training evaluations, knowledge checks, etc. to identify improvement areas.
• Program Management: Coordinate training logistics like scheduling classes, creating and updating curriculum database, managing participant registration, and tracking training records and completion.
• Staying Updated: Stay up-to-date with the latest training methodologies, technologies and industry best practices to enhance training effectiveness.
• Sales Onboarding: Design onboarding training sessions for new sales team members and sales representatives.
• Travel: Ability to travel ~20%.

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.

NOTE: This will be an in-person position at our Moorestown, NJ office location.

Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world class experience for our customers.

 We are looking for a full-time Customer Service Specialist to support long-term relationships with our customers by providing prompt, competent, and professional assistance for all things Coastal Source. This role will be responsible for interfacing with customers before and after each order they place. This role will develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled in a manner that enhances the customers’ interactions with our brand. 

About You

You are a dynamic and accomplished individual who possesses excellent verbal and written communication skills. You are someone who can effectively convey ideas and connect well with others. With a natural ability to build strong relationships with customers, you are highly regarded for your exceptional customer service skills. Even in the face of challenging situations, you maintain a high level of professionalism, always keeping a calm and collected demeanor. Your strong attention to detail ensures that every task is completed with precision and accuracy. But it’s not just about getting things done as you take great pride in your work ethic, reliability, and ability to seamlessly juggle multiple tasks at once. Above all else, you value being part of a tight-knit team in a fast-paced work environment and thrive in an open-office setting where collaboration is key.

 Key Qualifications

• 5+ years of experience in a progressive customer service role
• High school diploma required
• Associate degree, or college/university degree in Business Administration or relevant field of study a plus
• Strong verbal and written communication skills
• Excellent customer relationship skills
• Ability to maintain professionalism under pressure
• Solid work ethic and dependable
• Strong attention to detail
• Able to independently multitask and prioritize tasks
• Organized with an ability to track company and customer activities and status on an ongoing basis
• Excitement to develop new ideas for improving Coastal Source and its processes
• Able to apply project management skills in executing daily tasks and projects
• Willing to contribute to a family-like team in a fast-paced, open-office environment
• Adept at acquiring skills with an eagerness to learn and take on new challenges
• Advanced MS Office skills (including Excel, Word and PowerPoint)
• Adept at learning multiple computer software applications
• Familiarity with current product lines and customer base/industry a plus
• Familiarity with SAP Business One, Zoho CRM, and/or Smartsheet software applications a plus

What You’ll Do

• Provide courteous customer service to dealers, sales reps, and business partners
• Answer customer inquiries by phone and/or email to address their requests for company/product information, availability and shipping schedules, order status and modifications, and more as they arise
• Edit orders received for pricing and any applicable discounts, informing customer of prices, discounts, charges, shipping date, anticipated delays, and any additional information needed
• Prepare and issue customer invoices, including any discounts or price adjustments, and email/mail to clients
• Communicate with customers to address any past due invoices
• Process client credit card payments and refunds, following up on credit card disputes with credit card provider
• Research and resolve account discrepancies, issues, or queries
• Receive and check customer complaints, consulting with production, shipping, warehouse, or carrier personnel to expedite or trace missing or delayed shipment
• Maintain customer information and other metrics in CRM database
• Follow up on important orders to ensure delivery by specified dates
• Prepare shipping documents such as export papers and commercial invoices
• Compile statistics and various reports as needed for management

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.

NOTE: This will be an in-person position at our Moorestown, NJ warehouse location.

Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we have created and our team that stands behind them. We are working to build a world-class experience for our customers.

Reporting directly to the CEO, the Chief Operating Officer (COO) will lead all aspects of the company’s operational activities to ensure that Coastal Source is recognized as best-in-class for customer support and service. The COO will be responsible for managing the supply chain, warehouse operations, technical support, production, customer service, IT, product management, HR, and accounting functions. 

About You

With an eye for opportunity and a knack for steering teams toward success, you are the driving force behind operational excellence at Coastal Source. Responsible for setting ambitious goals and ensuring customer satisfaction aligns with cost, quality, and timeliness standards, you take the helm of cross-departmental coordination to foster growth and profitability, without losing sight of the values that make our business special. With a sharp eye on the numbers, you work alongside the CEO to craft an annual budget, monitor monthly financial performance, and expertly manage variances so Coastal Source stays on course. Whether navigating complex challenges or celebrating team victories, you bring warmth, humor, and an unwavering dedication to operational excellence, ensuring that every aspect of our business thrives.

Key Qualifications

• Bachelor’s degree in business administrations, engineering, or operations management or related field.
• MBA or other advanced degree preferred.
• P&L experience: 5+ years w/MBA or 10+ years w/ Bachelor’s
• 15+ years’ experience in production, operations, warehouse, and/or supply chain (with 5+ years’ experience managing production and warehouse operations).
• 10+ years’ experience managing people
• Deep experience with 5S and LEAN processes and systems.
• Expert with product-based business systems – ERP/MRP/BOMs.
• Customer is king mindset, an excitement to develop programs to build dealer love for Coastal Source.
• Strategic mindset with the ability to translate business objectives into actionable operational plans.
• Strong leadership skills – able to drive change, motivate others, anticipate, and adapt.
• Solid management skills – people development, budgeting, organizing, and metrics.
• Strong problem solving and decision-making skills.
• Ability to analyze data and make judgements based on complex information with multiple constraints.
• Strong time management skills – able to set a weekly, monthly, quarterly routine and stick to it.
• Agility to multi-task without stress. Able to move from task to task, organize, and prioritize to ensure the right things are accomplished on-time and on-quality.
• Self-driven, strong work ethic and dependable, maintain professionalism under pressure.
• Exceptional communication (verbal & written) and interpersonal skills with the ability to collaborate effectively across functions and levels, inside and outside of the organization.
• Fits into, and adds value to, the Coastal Source culture. Naturally inclined to help colleagues with a smile. Speaks transparently and with empathy. Willing to contribute to a tight-knit team in a fast-paced environment.
• Solid understanding of supply chain management, logistics, and quality assurance principles.
• Demonstrated proficiency in project management and process improvement methodologies.

Responsibilities

• Provides day-to-day leadership and management to the business, always representing the company’s mission and core values to internal and external stakeholders.
• Responsible for the company’s budget, costs, quality, production, profitability, infrastructure, people, culture, etc. Continually monitors and evaluates the progress and success of the company against key performance metrics.
• Meets with CEO and Chairman, Board, and other members of ownership to assess the direction of the company, develop and present company short and long-term strategies, and ensure the company’s compliance with the stated mission.
• Develops and executes a strategy designed to scale the business; sets objectives and goals for each of the company’s departments and clearly communicates expectations.
• Coordinates the development of key performance metrics and goals for the company, its business functions/departments, and direct reports.
• Provides direct guidance and management of key department leaders to ensure they understand and are meeting established KPIs.
• Identifies areas in need of organizational improvement, with solutions and an implementation plan.
• Ensures the company’s overall delivery and quality of Coastal Source products and services to its clients within the agreed upon scope of the work, within budget, and team timelines.
• Develops strong working relationships with colleagues across departments and seniority levels.
• Evaluates and makes recommendations to ownership on the investment of key talent, resources and equipment, and infrastructure.
• Reports company information, including key results, to the CEO, Board, and Ownership as requested.
• Communicates strategy and expected results to Coastal Source staff.
• Engages with Key Staff, Ownership, and Board in the strategic planning process.
• Ensures an engaging work environment for team members to be excited to perform their duties every day.
• Other responsibilities as identified and assigned by the CEO and Board.

Key Performance Metrics

• Profitability / Gross and Net Profit Margin
• Cash Flow Objectives
• Supply Chain Risk
• Financial Performance Actuals to Budget
• Net Promoter Score
• Employee Retention and Development
• Client Acquisition Cost / Client Retention

Work Conditions/Physical Demands

• Full-time position, on-site 100% in Moorestown, NJ
• Business travel 10% for company meetings, supply chain, and industry events
• Ability to lift and carry up to 15 pounds with or without reasonable accommodation
• Ability to alternatively sit, stand, push, pull, lift and walk about the warehouse with or without reasonable accommodation

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.