Careers

NOTE: This will be an in-person position at our Moorestown, NJ office location.

Coastal Source strives to create the most durable and high-performance outdoor lighting products and audio systems on the market. We are proud of the products we have created and our team that stands behind them. But more importantly, we are working to build a world-class service experience for our customers that extends beyond the superior visual and auditory ingenuity of our products.

We are looking for a Sales Training & Development Manager who will be responsible for the design, development, planning, implementation, and delivery of sales training programs that enhance the skills and knowledge of the company’s products (including new products preparing for launch) and services of the sales professionals within the organization. The primary goal for the Sales Training & Development Manager is to improve sales performance and drive revenue growth and product recognition.

Reporting directly to the Director of Product Management, the Sales Training & Development Manager will collaborate with functional teams to assess ongoing and future training and development needs, and the effectiveness of established programs or training content.  Additionally, the Sales Training & Development Manager will ensure that training resources and delivery methods are kept up to date and effective, and that sales training project/milestones/goals are met and adhering to approved budgets. 

About You

With proven expertise in creating and delivering top-tier sales training programs, you specialize in designing curriculums that engage, educate, and empower. Your experience spans everything from mastering the full training cycle to leading dynamic training events. You bring an advanced understanding of sales methodologies and techniques to the table, seamlessly blending that with a strong grasp of complex technical systems. Whether it’s presenting to a packed room or capturing attention through online learning platforms, your excellent communication and presentation skills ensure every message lands with impact. With a knack for instructional design, you craft training programs that not only fit within budget and timelines but also make the most of modern tools. You pair these creative strengths with sharp analytical skills, digging into training data to measure outcomes and continuously improve. And with strong project management skills, you excel at juggling multiple projects in high-pressure environments while ensuring the end results are nothing short of exceptional.

Key Qualifications

• Bachelor’s degree in business, education, or related field.
• 5+ years of proven experience in designing multiple sales training curriculum and leading training events in a corporate selling setting and the ability to master the full training cycle.
• Advanced understanding of sales methodologies and techniques.
• Strong understanding of complex technical systems.
• Excellent presentation and communication skills – the ability to clearly present information, engage trainees and facilitate discussions.
• Instructional Design Expertise – ability to plan, organize, and execute training programs within timelines and budget constraints using traditional and modern training methods, tools and techniques.
• Technical Proficiency – slideshows, videography, creating e-learning platforms, blogs, learning management systems and other training tools.
• Analytical Skills – ability to analyze training data to measure impact and identify areas for improvement.
• Project Management – strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience in the lighting and audio industry a plus.
• Ability to build strong relationships with cross-functional teams.
• Extensive knowledge of the function and department processes.

Responsibilities

• Needs Analysis & Program Design: Conduct training needs assessments through surveys, interviews, consultations, and partnering and collaborating with different departments to understand training requirements to ensure alignment with business goals.
• Curriculum Development: Design and develop comprehensive, high quality training materials, presentations, handouts, online modules, etc. aligned with training needs.
• Instructional Delivery: Facilitate training sessions using various delivery methods like group instruction, e-learning platforms, simulations, hands-on exercises, etc.
• Evaluation: Assess the effectiveness of the training programs through post-training evaluations, knowledge checks, etc. to identify improvement areas.
• Program Management: Coordinate training logistics like scheduling classes, creating and updating curriculum database, managing participant registration, and tracking training records and completion.
• Staying Updated: Stay up-to-date with the latest training methodologies, technologies and industry best practices to enhance training effectiveness.
• Sales Onboarding: Design onboarding training sessions for new sales team members and sales representatives.
• Travel: Ability to travel ~20%.

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.

NOTE: This will be an in-person position at our Moorestown, NJ location.

Coastal Source strives to create the most durable and high-performance outdoor living products on the market. We are proud of the products we create and our team that stands behind them. We are working to build a world-class experience for our customers.

We are looking for a Audio Technical Support Specialist who is a problem solver, is fascinated by the way things operate, appreciates quality products and insists on quality service. As a representative of the company to our clients, this role thrives on exceeding the expectations of customers by patiently providing step-by-step solutions tailored to each individual.

About You

As a Coastal Source Audio Technical Support Specialist, you’ll be supporting all our varied outdoor products, from high performance outdoor speakers to rack amplifiers to landscape lighting fixtures to LEDs. As an essential customer point of contact, you’ll be the friendly voice of Coastal Source, providing world-class customer service, troubleshooting and providing technical support. We will depend on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs. You will provide phone-based technical support to our customers as you actively identify, isolate, and solve their issues. You will take ownership of open issues to ensure the customer feels like they are a part of the Coastal Source family.

Key Qualifications

• Minimum 2 years of technical troubleshooting expertise or proven technical ability
• High school diploma or GED equivalent; associate degree a plus
• Experience supporting customers via phone, email, chat, and/or in person
• Creative troubleshooter who is driven to go the extra mile to solve an issue
• Passionate about customer service and owning the customer experience to provide complete issue resolution
• Analyzing, isolating, and resolving multiple complex audio and lighting issues
• Able to easily adapt communication to different customer types
• Excellent verbal and written communication skills
• Willing to contribute to a family-like team in a fast-paced, open-office environment
• Able to independently multitask, organize, and prioritize tasks
• Able to investigate technical solutions while speaking with customers
• Strong time management skills with the ability to prioritize new tasks
• Adept at acquiring skills with an eagerness to learn and take on new challenges
• Computer and smartphone experience
• Ability to lift and carry up to 75 pounds, although most components to be lifted throughout the day are 30 pounds or less (with the occasional need to lift as much as 75 pounds), with or without reasonable accommodation
• Ability to alternatively sit, stand, push, pull, lift, and walk about the office/warehouse, with or without reasonable accommodation

What You’ll Do

Top Priorities:

• Answer all in-bound technical support and product question phone calls, emails, web chats, and video/audio calls over the internet
• Be a primary resource for all-things technical support and troubleshooting
• Continue to deepen knowledge of Coastal Source audio and lighting products to present professional and detailed answers to phone, email, and chat requests
• Identify product or service issues, and resolve them as quickly as possible
• Listen to and align with all dealer concerns and strive to repair any relationship issues
• Create and maintain all warranty/RMA requests with accurate dealer information and specific notes
• Minimize unanswered Tech Support phone calls and call back missed calls/voicemails as quickly as possible.
• Check all orders that require checking, following up with dealer and/or staff as needed
• Share product specification sheets, warranty details, and other technical resources as needed
• Proactively contact dealers regarding questions on orders placed through the dealer site
• Actively engage territory Sales Reps when needed for dealer issues and order inquiries

Additional Priorities:

• Physically inspect and log QC of all incoming lighting, audio, and cabling shipments
• Assist in the creation of product support documentation and making sure it remains up to date
• Create White Papers and other instructional material for installers and dealers
• Create instructional/troubleshooting video content (Loom/ Zoom Clips) for installers and dealers

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE