COASTAL SOURCE CAREERS
Build What Others Only Imagine
Coastal Source is looking for a hands-on, solutions-oriented Technical Engineer to help bring some of the industry’s most innovative outdoor lighting and audio systems to life. This is an exciting opportunity for an engineer who enjoys solving complex technical challenges, partnering across teams, and turning product ideas into reliable, high-performing solutions that enhance outdoor living experiences.
About the Role
The Technical Engineer is on-site in our Marathon, FL location and will support the design, development, testing, documentation, and continuous improvement of Coastal Source products and technical solutions. In this role, you will work closely with engineering, product, sales, technical support, operations, and customers to ensure our systems are thoughtfully designed, accurately specified, and successfully implemented in the field.
What You’ll Do
- Provide technical engineering support for Coastal Source lighting, audio, and integrated outdoor systems.
- Assist in product design, development, testing, troubleshooting, and refinement.
- Create, review, and maintain technical documentation, drawings, specifications, and support materials.
- Collaborate with internal teams to evaluate product performance, resolve technical issues, and improve installation outcomes.
- Support customers, dealers, and field teams with technical guidance, problem-solving, and best practice recommendations.
- Participate in product improvement initiatives by identifying recurring issues, documenting findings, and recommending practical solutions.
- Help ensure products and systems meet quality, performance, reliability, and usability expectations.
What We’re Looking For
- Genuine curiosity about and passion for audio systems, loudspeaker design, and the pursuit of high-fidelity music reproduction.
- Strong technical aptitude with experience in engineering, audio and lighting product support, technical service, or related field.
- Experience with low-voltage audio/electrical systems.
- Bachelor’s degree in electrical engineering, mechanical engineering, industrial design, acoustics/audio engineering, or a related field – or equivalent hands-on experience.
- Ability to read, interpret, and work with technical drawings, specifications, schematics, or product documentation.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Hands-on experience with rapid prototyping and digital fabrication methods including 3D printing, laser cutting, and CNC machining a plus.
- Familiarity with environmental durability testing standards and methods.
- Clear communication skills and the ability to translate technical information for both technical and non-technical audiences.
- Collaborative mindset with the ability to work effectively across departments.
- Detail-oriented approach with a commitment to accuracy, quality, and follow-through.
- Interest in outdoor lighting, audio, low-voltage systems, product innovation, or installed technology solutions.
Why Coastal Source?
At Coastal Source, engineering is not just about products—it is about creating exceptional experiences. You will be part of a team that values innovation, craftsmanship, performance, and customer success. If you are energized by technical challenges, motivated by continuous improvement, and excited to work with premium outdoor technology, this role offers the opportunity to make a meaningful impact.
Equal Opportunity Employer
Coastal Source is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.
Coastal Source participates in E-Verify. Employment is contingent upon authorization to work in the United States.
TO APPLY, PLEASE CLICK HERE.
The Technical Support Specialist will help installers and dealers bring outdoor spaces to life with premium audio and lighting. If you love troubleshooting, talking tech with customers, and taking ownership from first call to final fix, you’ll feel right at home on our Technical Support team.
About Coastal Source
Coastal Source is a leader in innovative outdoor audio and lighting solutions, trusted for delivering unforgettable experiences in outdoor spaces. Our mission? To wow our customers with products that truly shine—and sound!
What You’ll Do
You’ll provide world-class technical support for Coastal Source outdoor audio and lighting products. You’ll listen carefully, troubleshoot step-by-step, and deliver solutions tailored to each customer—while keeping communication clear, timely, and professional.
- Answer inbound technical support calls, emails, and web chats; follow up quickly on missed calls and voicemails
- Troubleshoot product and service issues—identify, isolate, and resolve problems as efficiently as possible
- Use technical expertise and creativity to guide customers through solutions and set expectations
- Share specifications, warranty details, and technical resources to support installers and dealers
- Help create and maintain support documentation, white papers, and short instructional/troubleshooting videos
- Support dealer relationships by addressing concerns, checking orders, and partnering with Sales Reps as needed
- Create and maintain warranty/RMA requests with accurate dealer information and detailed notes
- Inspect RMAs to identify failure points, recommend corrective actions, and complete repairs in a timely manner
- Assist with quality control of incoming shipments and contribute to process improvements
- Participate in demo-van buildouts (wire, program, test, and document)
What You’ll Bring
- 2+ years of technical troubleshooting experience (or demonstrated technical ability)
- Experience supporting customers via phone, email, chat, and/or in person
- Strong verbal and written communication skills; able to adapt your style to different customer types
- A creative, driven troubleshooter who goes the extra mile to fully resolve issues
- Ability to analyze, isolate, and resolve multiple complex issues while staying calm and organized
- Comfort investigating technical solutions while actively speaking with customers
- Strong time management and prioritization skills in a fast-paced environment
- Tech-savvy with computers and smartphones; eager to learn new tools and products
- A team-first mindset that thrives in an open-office, family-like culture
Work Environment & Physical Requirements
This is an on-site role in Moorestown, NJ. The position involves regular sitting and computer/phone use, with time spent standing, stooping, and occasionally lifting components—up to 75 lbs (most lifts are 30 lbs or less). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
Ready to bring energy, organization, and sales momentum to an Inside Sales role (bonus eligible) that directly supports the Outside Sales team? Coastal Source is looking for a Sales Support Specialist who thrives on building strong dealer relationships, coordinating follow-up, supporting active opportunities, and helping our sales team keep dealer engagement moving forward with consistency, professionalism, and care.
About Coastal Source
Coastal Source designs and manufactures high-performance outdoor audio and lighting solutions built to transform outdoor living spaces. We are known for premium products, durable design, innovation, and a dealer-first approach that helps our partners deliver unforgettable customer experiences.
About the Role
The Sales Support Specialist is an internal sales partner who supports Coastal Source’s Outside Sales teams, dealers, sales representatives, and cross-functional partners. This role helps drive revenue, strengthen dealer relationships, support active opportunities, prepare accurate quotes, maintain clean customer information, and keep sales activity moving with urgency, professionalism, and care.
If you are organized, sales-minded, customer-focused, and energized by helping a high-performing team win, this is an opportunity to make a visible impact every day.
What You’ll Do
- Support inbound and outbound sales activity for dealers, representatives, assigned accounts, and internal sales team members.
- Help identify opportunities to grow revenue through proactive follow-up, add-on sales, project support, and consistent account engagement.
- Serve as a responsive internal point of contact for dealers and sales representatives by answering questions, coordinating next steps, and providing timely updates.
- Prepare accurate quotes, assist with proposal follow-up, support order checks, and help ensure sales documentation is complete and aligned with customer needs.
- Develop strong working knowledge of Coastal Source outdoor audio, lighting, and related solutions in order to answer routine product questions and communicate value clearly.
- Maintain accurate account records, customer interactions, opportunity notes, pipeline activity, and follow-up tasks in CRM and related systems.
- Collaborate with Sales, Customer Experience, Design Services, Technical Support, Marketing, Operations, and Warehouse teams to resolve customer needs and support active opportunities.
- Look for ways to improve internal sales workflows, dealer communication, reporting, documentation, and follow-up processes.
What Success Looks Like
- Dealers and sales representatives trust you because you are responsive, accurate, proactive, and easy to work with.
- Quotes, order support, and follow-up activity are handled with speed, clarity, and attention to detail.
- CRM records, account notes, opportunity updates, and pipeline activity are complete, current, and useful.
- You take ownership of open tasks and help keep opportunities moving forward.
- You quickly learn Coastal Source products, systems, and dealer processes and apply that knowledge with confidence.
- You contribute to a collaborative, transparent, customer-focused Coastal Source culture.
What We’re Looking For
- Strong customer service and relationship-building skills with a dealer-first mindset.
- A sales-driven approach, disciplined follow-up habits, and attention to revenue opportunities.
- Clear, concise, professional communication skills across phone, email, video, and internal documentation.
- Strong organizational skills with the ability to manage multiple priorities, customer requests, open tasks, and deadlines.
- Technical curiosity and willingness to learn outdoor audio, lighting, system applications, and dealer use cases.
- A practical problem-solving mindset with the ability to identify issues, coordinate resources, and escalate appropriately.
- Proficiency with CRM, ERP/order management systems, Microsoft Office, and related sales support tools; Zoho and SAP B1 experience is preferred.
Qualifications
- Associate’s or Bachelor’s degree in Business, Communications, Marketing, Sales, or a related field preferred; equivalent experience may be considered.
- 2+ years of inside sales, sales support, account management, customer success, or B2B customer service experience preferred.
- Experience supporting dealers, distributors, integrators, representatives, contractors, or other B2B channel partners is preferred.
- Experience with audio, lighting, outdoor living, construction, design, technology, or premium/luxury products is helpful but not required.
- Ability to work independently, follow through on commitments, and contribute effectively in a fast-paced, collaborative environment.
Work Environment
This is a full-time, on-site role based in Moorestown, NJ. The position primarily involves office-based work, regular use of a computer, phone, video conferencing, CRM, email, and related business systems. Occasional travel for company meetings, dealer events, trade shows, or training may be required.
Why Join Coastal Source?
At Coastal Source, you will be part of a growing premium brand where quality, innovation, relationships, and follow-through matter. This role gives you the opportunity to support an energetic sales organization, build strong dealer relationships, learn exciting outdoor audio and lighting solutions, and help create the kind of customer experience that keeps partners coming back.
If you are ready to bring organization, energy, and sales support excellence to a company that is redefining outdoor living, we would love to hear from you.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
Calling all mechanical and electrical engineers!
Are you the kind of technical leader who wants to know how every product works, why a product or system behaves the way it does, and how to help others solve complex field issues with confidence? Coastal Source is looking for a Director of Technical Service Client Experience to lead and scale the teams responsible for helping dealers, integrators, sales representatives, internal teams, and customer-facing partners successfully support our premium outdoor audio, lighting, power, control, and related systems.
Note: This role is full-time, on-site at our Moorestown, NJ location.
This is not an Information Technology leadership role. This is a hands-on technical product support leadership role for someone who is energized by troubleshooting physical products, system performance, installation conditions, signal paths, controls, power, audio, lighting, RMAs, field feedback, and product improvement. The ideal candidate brings an engineering mindset, strong technical curiosity, and the leadership ability to turn support activity into better processes, better documentation, better products, and better outcomes for our customers and dealer partners.
About Coastal Source
Coastal Source designs and manufactures high-performance outdoor audio and lighting solutions built to perform beautifully in demanding outdoor and coastal environments. We are known for innovation, quality, durability, and a commitment to helping our dealers and customers create exceptional outdoor living experiences.
The Opportunity
As Director of Technical Service Client Experience, you will oversee both the Technical Support and Customer Experience teams, with the expectation that approximately 80% of your time will be spent in a technical support leadership capacity. The primary focus of the role will be timely issue resolution, root-cause analysis, support process improvement, technical documentation, RMA workflows, field troubleshooting standards, and cross-functional collaboration with Product Management, Engineering/R&D, Quality, Operations, Sales, and Customer Service.
You will be both a leader and a technical problem solver—someone who can coach a team, establish metrics, improve workflows, communicate clearly with non-technical audiences, and still dig into a complex product or installation issue when escalation is needed.
What You’ll Lead
- Lead the Technical Support team responsible for supporting Coastal Source outdoor audio, lighting, power, control, and related products.
- Serve as an escalation point for complex technical issues, critical customer situations, warranty concerns, RMAs, and unresolved service matters.
- Oversee the Customer Experience function to ensure customer-facing interactions are responsive, professional, consistent, and aligned with Coastal Source standards, while maintaining the role’s primary emphasis on technical support leadership.
- Develop and improve support processes, troubleshooting standards, service level expectations, ticketing workflows, RMA procedures, and field communication protocols.
- Create a disciplined approach to technical documentation, including white papers, troubleshooting guides, installation best practices, videos, product resources, and internal knowledge-sharing tools.
- Monitor trends in support tickets, RMAs, installation challenges, product failures, warranty issues, and field feedback to identify root causes and recommend corrective action.
- Partner closely with Engineering/R&D, Product Management, Quality, Operations, Sales, and Customer Service to improve products, reduce repeat issues, and strengthen support readiness for new launches.
- Coach, mentor, and develop technical support team members, setting clear goals, priorities, routines, metrics, and performance expectations.
- Support technical presentations, product demonstrations, dealer education, and internal training when needed.
What We’re Looking For
We are especially interested in candidates who bring a strong engineering or STEM foundation and enjoy solving real-world technical problems involving products, systems, installation environments, and performance outcomes.
- Bachelor’s degree in engineering, a STEM discipline, Operations Management, or a related technical field strongly preferred; equivalent hands-on technical product experience may be considered.
- 7+ years of progressive experience in technical support, product support, technical service, engineering support, field service, quality, operations, or related function.
- 5+ years of leadership experience managing technical support, field support, service, product support, or cross-functional technical teams.
- Experience supporting technical physical products, preferably in residential or commercial audio/video, lighting, low-voltage systems, control systems, outdoor living products, manufacturing, distribution, or related industries.
- Demonstrated ability to troubleshoot complex systems, interpret technical information, identify root causes, and translate findings into clear next steps.
- Experience developing support metrics, escalation processes, service standards, technical documentation, RMA workflows, and continuous improvement routines.
- Effective communication skills with the ability to explain technical issues clearly to dealers, installers, internal teams, and leadership.
- High curiosity, practical problem-solving ability, and a genuine desire to understand how things work.
This Role Is a Great Fit If You
- Are energized by technical product troubleshooting, field issue resolution, and systems-level thinking.
- Enjoy working with audio, lighting, power, control, low-voltage, mechanical, electrical, or outdoor product systems.
- Can move comfortably between hands-on technical problem solving and strategic leadership.
- Know how to build scalable support processes that improve speed, accuracy, consistency, and accountability.
- Can turn support data, RMA trends, and field feedback into product, process, and training improvements.
- Lead with clarity, urgency, humility, and a strong sense of ownership.
This Role Is Probably Not a Fit If You’re Primarily Looking For
- An IT infrastructure, desktop support, cybersecurity, software administration, or internal systems role.
- A purely customer experience or call center leadership position without deep technical product involvement; while Customer Experience oversight is part of the role, the majority of time is expected to be spent leading technical support.
- A role focused mainly on managing tickets rather than solving product, installation, quality, and systems issues.
Why Join Coastal Source?
At Coastal Source, you’ll help shape a growing technical service function for a company known for premium products, innovation, and a strong commitment to quality. This is an opportunity to build systems, develop people, influence product improvement, and play a meaningful role in how our dealers and customers experience Coastal Source technology in the field.
Work Environment
This is an on-site role based in Moorestown, NJ. The position primarily involves office-based work, phone/video communication, computer use, and in-person collaboration, with periodic time in warehouse, production, testing, demonstration, or product support environments. The role may involve occasional lifting, carrying, pushing, or pulling of product samples, tools, or demonstration equipment.
Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.
Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
TO APPLY, PLEASE CLICK HERE.
Our diverse and growing team includes architects, landscape architects, horticulturalists, designers, and audio engineers. We have nurtured an innovative and motivated team along with a culture where learning, creativity, and never being afraid to ask questions is the norm.
If you’re interested in joining our team, please submit your resume HERE.
WHY COASTAL SOURCE?
We believe that investing in our people is the key to long-term success—for our dealers, our communities, and our company. That’s why we are dedicated to offering exceptional benefits and creating opportunities for both personal and professional development. Our people strategy is built on five key pillars:
- Recruiting talented individuals from a wide range of backgrounds and experiences.
- Inspiring our team through empowerment, meaningful work, and regular feedback.
- Celebrating those who embody our values and contribute to a positive workplace culture.
- Offering competitive pay, comprehensive benefits, and meaningful recognition.
- Supporting career growth through internal advancement and skill-building.