COASTAL SOURCE CAREERS

Calling all mechanical and electrical engineers!

Are you the kind of technical leader who wants to know how every product works, why a product or system behaves the way it does, and how to help others solve complex field issues with confidence? Coastal Source is looking for a Director of Technical Service Client Experience to lead and scale the teams responsible for helping dealers, integrators, sales representatives, internal teams, and customer-facing partners successfully support our premium outdoor audio, lighting, power, control, and related systems.

Note: This role is full-time, on-site at our Moorestown, NJ location.

This is not an Information Technology leadership role. This is a hands-on technical product support leadership role for someone who is energized by troubleshooting physical products, system performance, installation conditions, signal paths, controls, power, audio, lighting, RMAs, field feedback, and product improvement. The ideal candidate brings an engineering mindset, strong technical curiosity, and the leadership ability to turn support activity into better processes, better documentation, better products, and better outcomes for our customers and dealer partners.

About Coastal Source

Coastal Source designs and manufactures high-performance outdoor audio and lighting solutions built to perform beautifully in demanding outdoor and coastal environments. We are known for innovation, quality, durability, and a commitment to helping our dealers and customers create exceptional outdoor living experiences.

The Opportunity

As Director of Technical Service Client Experience, you will oversee both the Technical Support and Customer Experience teams, with the expectation that approximately 80% of your time will be spent in a technical support leadership capacity. The primary focus of the role will be timely issue resolution, root-cause analysis, support process improvement, technical documentation, RMA workflows, field troubleshooting standards, and cross-functional collaboration with Product Management, Engineering/R&D, Quality, Operations, Sales, and Customer Service.

You will be both a leader and a technical problem solver—someone who can coach a team, establish metrics, improve workflows, communicate clearly with non-technical audiences, and still dig into a complex product or installation issue when escalation is needed.

What You’ll Lead

  • Lead the Technical Support team responsible for supporting Coastal Source outdoor audio, lighting, power, control, and related products.
  • Serve as an escalation point for complex technical issues, critical customer situations, warranty concerns, RMAs, and unresolved service matters.
  • Oversee the Customer Experience function to ensure customer-facing interactions are responsive, professional, consistent, and aligned with Coastal Source standards, while maintaining the role’s primary emphasis on technical support leadership.
  • Develop and improve support processes, troubleshooting standards, service level expectations, ticketing workflows, RMA procedures, and field communication protocols.
  • Create a disciplined approach to technical documentation, including white papers, troubleshooting guides, installation best practices, videos, product resources, and internal knowledge-sharing tools.
  • Monitor trends in support tickets, RMAs, installation challenges, product failures, warranty issues, and field feedback to identify root causes and recommend corrective action.
  • Partner closely with Engineering/R&D, Product Management, Quality, Operations, Sales, and Customer Service to improve products, reduce repeat issues, and strengthen support readiness for new launches.
  • Coach, mentor, and develop technical support team members, setting clear goals, priorities, routines, metrics, and performance expectations.
  • Support technical presentations, product demonstrations, dealer education, and internal training when needed.

What We’re Looking For

We are especially interested in candidates who bring a strong engineering or STEM foundation and enjoy solving real-world technical problems involving products, systems, installation environments, and performance outcomes.

  • Bachelor’s degree in engineering, a STEM discipline, Operations Management, or a related technical field strongly preferred; equivalent hands-on technical product experience may be considered.
  • 7+ years of progressive experience in technical support, product support, technical service, engineering support, field service, quality, operations, or related function.
  • 5+ years of leadership experience managing technical support, field support, service, product support, or cross-functional technical teams.
  • Experience supporting technical physical products, preferably in residential or commercial audio/video, lighting, low-voltage systems, control systems, outdoor living products, manufacturing, distribution, or related industries.
  • Demonstrated ability to troubleshoot complex systems, interpret technical information, identify root causes, and translate findings into clear next steps.
  • Experience developing support metrics, escalation processes, service standards, technical documentation, RMA workflows, and continuous improvement routines.
  • Effective communication skills with the ability to explain technical issues clearly to dealers, installers, internal teams, and leadership.
  • High curiosity, practical problem-solving ability, and a genuine desire to understand how things work.

This Role Is a Great Fit If You

  • Are energized by technical product troubleshooting, field issue resolution, and systems-level thinking.
  • Enjoy working with audio, lighting, power, control, low-voltage, mechanical, electrical, or outdoor product systems.
  • Can move comfortably between hands-on technical problem solving and strategic leadership.
  • Know how to build scalable support processes that improve speed, accuracy, consistency, and accountability.
  • Can turn support data, RMA trends, and field feedback into product, process, and training improvements.
  • Lead with clarity, urgency, humility, and a strong sense of ownership.

This Role Is Probably Not a Fit If You’re Primarily Looking For

  • An IT infrastructure, desktop support, cybersecurity, software administration, or internal systems role.
  • A purely customer experience or call center leadership position without deep technical product involvement; while Customer Experience oversight is part of the role, the majority of time is expected to be spent leading technical support.
  • A role focused mainly on managing tickets rather than solving product, installation, quality, and systems issues.

Why Join Coastal Source?

At Coastal Source, you’ll help shape a growing technical service function for a company known for premium products, innovation, and a strong commitment to quality. This is an opportunity to build systems, develop people, influence product improvement, and play a meaningful role in how our dealers and customers experience Coastal Source technology in the field.

Work Environment

This is an on-site role based in Moorestown, NJ. The position primarily involves office-based work, phone/video communication, computer use, and in-person collaboration, with periodic time in warehouse, production, testing, demonstration, or product support environments. The role may involve occasional lifting, carrying, pushing, or pulling of product samples, tools, or demonstration equipment.

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.

Note: This is a fully remote position. Work from anywhere while collaborating with our talented team across the country.

Ready to Lead Design Innovation in Outdoor Living?

We’re on the hunt for a creative powerhouse to join our team as Senior Design Manager. If you live and breathe design excellence and want to be part of designing outdoor lighting and audio projects that actually matter, keep reading.

Is This You?

You’re the design leader everyone wants on their team. You’ve got the technical chops and the people skills. You elevate everything you touch and make it look easy. Your energy is contagious, your standards are high, and you genuinely care about building great teams and delivering exceptional work. You don’t wait around for permission—you see what needs to happen and make it happen. You’re customer-obsessed, relationship-driven, and you know how to close deals while keeping clients thrilled.

Do You Have What It Takes?

  • Bachelor’s degree in design (or equivalent real-world experience that proves you know your stuff)
  • 10+ years crushing it in design, sales, and team leadership
  • Serious skills with design tools: AutoCAD, Bluebeam, Adobe Creative Suite, 3D Vista, 3Ds Max, Lumion, Keyshot, Blender, Unreal—you know the drill
  • A track record of hitting sales goals and growing business through genuine customer relationships
  • Natural leadership abilities—you develop talent, manage budgets, and hold people (including yourself) accountable
  • Team player mentality with the technical expertise to support other departments when needed
  • Sharp analytical mind, killer communication skills, and grace under pressure
  • Organizational superpowers and the ability to juggle multiple priorities without breaking a sweat
  • Bonus points: Experience with AI-driven design workflows and deep knowledge of outdoor audio/lighting systems

What You’ll Actually Do

  • Lead the creative vision and execution of complex outdoor audio and lighting projects
  • Build and mentor an incredible design team—celebrate wins, coach through challenges, create a culture people love
  • Partner with other leaders and departments to push innovative strategies forward
  • Set crystal-clear goals, define roles, and make sure everyone knows what success looks like
  • Leverage cutting-edge tools to streamline workflows and blow clients away with your deliverables
  • Get out in the field 15-20% of the time—visit sites, attend events, lead trainings, stay connected to the real work

Why You’ll Love Working Here

We’re Innovation Obsessed

We don’t just make outdoor lighting and audio products—we engineer solutions that survive hurricanes, extreme heat, and whatever else nature throws at them. Our design process combines art, science, and relentless real-world testing.

Culture That Actually Matters

We genuinely value every voice, celebrate creativity, and build our foundation on respect and appreciation. You’ll feel the difference from day one.

Real Impact, Real Growth

Your leadership will directly shape our design teams, influence new product development, and expand our footprint in the outdoor living market. This role matters.

Coastal Source creates the most durable, high-performance outdoor living products on the planet. We’re proud of what we build and the team behind it. We’re on a mission to deliver world-class experiences for our customers—and we need leaders like you to make it happen.

Coastal Source is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.

Coastal Source participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TO APPLY, PLEASE CLICK HERE.

Our diverse and growing team includes architects, landscape architects, horticulturalists, designers, and audio engineers. We have nurtured an innovative and motivated team along with a culture where learning, creativity, and never being afraid to ask questions is the norm. 

If you’re interested in joining our team, please submit your resume HERE. 

WHY COASTAL SOURCE?

We believe that investing in our people is the key to long-term success—for our dealers, our communities, and our company. That’s why we are dedicated to offering exceptional benefits and creating opportunities for both personal and professional development. Our people strategy is built on five key pillars:

  • Recruiting talented individuals from a wide range of backgrounds and experiences.
  • Inspiring our team through empowerment, meaningful work, and regular feedback.
  • Celebrating those who embody our values and contribute to a positive workplace culture.
  • Offering competitive pay, comprehensive benefits, and meaningful recognition.
  • Supporting career growth through internal advancement and skill-building.

JOIN OUR INNOVATIVE TEAM